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另一方面:由于第一次租車出現(xiàn)事故,理賠數(shù)目比較大,毫無理賠經(jīng)驗的我們,實際上是非常緊張的。但是租租車公司的郵件客服人員通常都能第一時間回復(fù)我的信件,對我的問題給予明確的回復(fù)。而且每一封回復(fù)都讓我們感到理賠的進(jìn)程很順利,在掌控之中。由于保險公司發(fā)送理賠結(jié)果的時間比較晚,緊卡著10個工作日的期限,所以快到時間的時候,我們也很緊張,在催促的郵件中客服人員也依然積極配合,甚至還幫我們催促理賠公司。真的是非常的負(fù)責(zé)任。
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方便,便捷,高效!
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